Flower Order FAQs

Questions answered below:

How do I order flowers online?
How do I order flowers by phone or e-mail?

Can I see exact photos of the bouquet or vase arrangement I want to send?
Do you have a specific colour or flower I am looking for?

How do I know what size of arrangement to order?

How far in advance do I need to order flowers?
Where are you located?
What information is required for deliveries?

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How do I order flowers online?

1. Select which bouquet (water-packed, no vase) or vase arrangement (designed into a vase) you’d like to order. Add to cart.
2. At checkout, select the correct delivery rate or the local pickup option.
3. Complete the online payment.
4. Complete the online order form that gathers important information about the order.

Please note: If you’re placing an order for a desired delivery or pickup time less than 24 hours away please call to confirm availability. If the delivery address is over 16 kms from the shop (72 Main Street East, Huntsville) you’ll also need to call to receive a custom delivery rate.
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How do I order flowers by phone or e-mail?

Prepare the following required info:

Sender Name
Sender Contact Number
Full Payment
Correct Delivery Rate
Ideal Delivery Date
Recipient Name
Recipient Contact Number
Recipient Address
(Orders do not leave the shop until we have confirmation)
Occasion/Event
Card Message
(Must include Sender's name)

Please call (705) 571-7130 or e-mail hi@kaileyjayne.com
*If you’re calling and don’t get an answer please leave a message and we will back to you soon.

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Where do I add delivery information like delivery date, card message etc?

After you place your online for the bouquet or vase arrangement, complete the online order form.

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What is your service area for deliveries?

Our regular service area is anywhere within 16 kms of the shop (72 Main Street East, Huntsville).

Outside of this area we also deliver to the following areas (pending availability and the delivery schedule)

Port Sydney: $20
Utterson: $20

We will offer delivery services to the following areas for custom rates (calculated with exact delivery address). To budget, please anticipate these are MINIMUM delivery rate:
Bracebridge: $50+ delivery rate plus flowers
Dwight: $40+ delivery rate plus flowers
Baysville: $40+ delivery rate plus flowers
Lake of Bays: $40+ delivery rate plus flowers
Emsdale: $40+ delivery rate plus flowers

For deliveries outside of town (20+ kms) we recommend the option of pickup - If the recipient is able to pickup the flowers at our Downtown Huntsville location it get be a great solution.

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Can I see exact photos of the bouquet or vase arrangement I want to send?

Due to the nature of our studio, the short answer is “no”. We don’t operate on a wire system, which means we don’t have the templates and photos like you see on some flower shop website. We create bespoke, original designs in a natural style.

Our flowers and selection rotate so often based on the season and availability that it is impossible for us to create set photos of arrangements. So many different factors affect the look of the arrangement and the designs are customized for every order.

Each week we bring in a curated colour palette, we do so to create very cohesive looks. For example, one week might be ivory, white, cream, touches of yellow, soft pinks, and peaches. The next week could be ivory, white, blush, tangerine, burnt orange, and burgundy. The following ivory, white, lavender, soft purples, light blue, and touches of peach.

At our floral studio we like to use a range of flowers. We bring in speciality flowers that you might not see at traditional flower shops. With this, sometimes we have premium flowers - the use of these blooms make for beautiful bouquets with special colours and textures, this adds value to the design and overall look. However, if you see the value of a bouquet or vase arrangement based on it’s size, we suggest that you make a note of this when ordering.

If you’d like to find out what we have in stock this week please call (705) 571-7130

Please see below, “How do I know what size of arrangement to order?” for more information about sizing.

If you’re still unsure, we ask that you trust us! This is our passion and our life’s work, we are committed to making beautiful designs. We are happy to send a photo of the finished design for you to see.

If you have browsed our website and social media and love the look of our natural, organic designs we a confident you’ll be very happy with our work.

It is also worth noting, if you prefer a more traditional look please look over the images on our website prior to ordering.

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Do you have a specific colour or flower I am looking for?

Please call (705) 571-7130 to find out what we have available this week. If you're ordering 5-7 days in advance we can likely source what you're looking for (depending on the size of the order).

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How do I know what size of arrangement to order?

If you haven’t ordered from us before, we typically suggest spending whatever dollar value you already had in mind for the order.

If you are flexible with the price point we recommend $30+ as a starting point for bouquets and $50+ for vases.

$30 bouquets are the smallest option we offer.
$50 vase arrangements are the smallest option we recommend with $10 coming off the top for the vase leaving $40 for flowers and design.

If you’d like to see something more “lush” and “full” with a number of different blooms we suggest $70+ for a bouquet and $100+ for a vase arrangement.

If you’d like to have a more “lush” and “full” design with a lower price point please let us know so we can select more cost-effective blooms.

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How far in advance do I need to order flowers?

The earlier the better! Ordering in advance really helps your florist plan for arrangement. Our fresh flower inventory often sells out by the end of the week. If you can order 3+ days in advance this will help us reserve your flowers. We are happy to take last-minute orders but please be flexible with your requests for certain flowers/colours considering the timing.

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Where are you located?

Right downtown Huntsville! You'll find us at 72 Main Street East, Huntsville. We're close the Brunel Road intersection. Between That Little Place and the Jewellers. Across from BeaverTails and The Nutty Chocolatier.

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What information is required for deliveries?

All of the following information is required:

Sender Name
Sender Contact Number
Full Payment
Correct Delivery Rate
Ideal Delivery Date
Recipient Name
Recipient Contact Number
Recipient Address
(Orders do not leave the shop until we have confirmation)
Occasion/Event
Card Message
(Must include Sender's name)

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If you have any additional questions please reach out using the form below!